Hi List I've installed RT4 via the Debian package management system using the following Wikia guide: http://requesttracker.wikia.com/wiki/PostfixConfig , and operations via the web interface seem to be working fine. I am using "apache2-modperl2.conf".
However, I am having an issue trying to get MailGate to work so that I can log tickets via email. Most notably, my attempts to log tickets via email fail with the following errors: >From the Postfix logs: ---- Jan 28 15:27:22 centcomm postfix/local[5921]: A864E9AA9: to=<[email protected]>, relay=local, delay=8903, delays=8903/0.06/0/0.21, dsn=4.3.0, status=deferred (temporary failure. Command output: An Error Occurred ================= 403 Forbidden ) ---- >From the Apache logs: ---- [Mon Jan 28 01:47:22 2013] [error] [client xxx.yyy.zzz.www] client denied by server configuration: /usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway ---- I have reviewed and tested the solution on these 2 threads, without success: 1. http://lists.bestpractical.com/pipermail/rt-users/2009-April/058768.html 2. http://www.mentby.com/Group/rt-users/maillog-403-forbidden.html Other than this I cannot find any other solutions on the internet based on similar experiences from other users of RT4. My questions are: a) Is this a known issue with a known fix? If so, I'd appreciate a pointer to it? b) If not, is there some approach I could use to debugging this in more detail so that I can pinpoint exactly what should be changed to allow rt-mailgate to post messages to the REST API for Rt4 ? Below are elements of my configuration for RT, mail and Apache: I am using the following Apache configuration: My /etc/aliases configuration looks like this: --- test: "|/usr/bin/rt-mailgate --queue test --action correspond --url http://centcomm.engeneon.net/rt"; test-comment: "|/usr/bin/rt-mailgate --queue testt --action comment --url http://centcomm.engeneon.net/rt --- A manual test of the rt-mailgate script produces the following: --- root@centcomm:~# cat testfile.txt |/usr/bin/rt-mailgate --queue support --action correspond --url http://centcomm.engeneon.net/rt An Error Occurred ================= 403 Forbidden ---- My apache2-modperl2.conf looks like this: --- PerlSetEnv RT_SITE_CONFIG /etc/request-tracker4/RT_SiteConfig.pm Alias /rt /usr/share/request-tracker4/html <Location /rt> SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /usr/share/request-tracker4/libexec/rt-server </Location> <Location /rt/NoAuth> Order allow,deny Allow from all Satisfy any </Location> <Location /rt/REST/1.0/NoAuth> Order Allow,Deny Allow from all </Location> <Directory /usr/share/request-tracker4> Options Indexes MultiViews AllowOverride AuthConfig Order allow,deny Allow from all </Directory> <Perl> use Plack::Handler::Apache2; Plack::Handler::Apache2->preload("/usr/share/request-tracker4/libexec/rt-server"); </Perl> --- My 000-default apache configuration file looks like this: <VirtualHost *:80> ServerAdmin webmaster@localhost DocumentRoot /var/www <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /var/www/> Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog ${APACHE_LOG_DIR}/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel debug CustomLog ${APACHE_LOG_DIR}/access.log combined <Directory "/usr/share/request-tracker3.6/html/"> Order allow,deny Allow from all </Directory> Include /etc/request-tracker4/apache2-modperl2.conf RedirectMatch ^/$ /rt </VirtualHost> -----
