Hi, we have a RT (4.0.8) && RT::IR (latest) instance that's functional and running. Our staff can create, reply, comment, etc. But, when we make a comment on one Incident and add an external email address in Cc, when the user that was included in Cc gives a reply to the email (rt-comment@domain) RT gives an error:
<error> [Wed Jan 30 10:59:06 2013] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (manuel.subredu@outside). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue General. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245) [Wed Jan 30 10:59:06 2013] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245) [Wed Jan 30 10:59:06 2013] [error]: Could not record email: Could not load a valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) </error> The weird part is that Everyone has the right to reply to tickets both Global and on the General queue. I triple checked :) And to be sure I gave Everyone permission to reply to tickets on all queues. Ideeas anyone ? Regards, -- M.S.
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