On Thu, Feb 07, 2013 at 08:58:33AM -0500, Joshua Lansford wrote: > Thanks to whoever credit is due for the RT program. I have been > looking for a while for a bug tracking system I could convince my > company to use. I am now rolling out RT for our company and almost > everyone I talk to about it is excited to use it. I believe the > main contributing factor is the high integration with email. This > allows me to place RT inline with existing communication and support > practices with minimal retraining. > > I have discovered the multiple image custom field option. After the > procedure for uploading the image completes and I click on the file > name I get RT Error Corrupted customfieldvalue URL. By Googling I > have discovered that the max filesize of an attachment is 512KB. > http://kb.mit.edu/confluence/pages/viewpage.action?pageId=4272898 > However even when restricting my upload to images below this size > the same error occurs.
Hi Joshua, This is documentation for an MIT setup about their local limits. You can set "MaxAttachmentSize" in your RT_SiteConfig.pm to whatever size you need AND can support within your DB backend. We have ours set to 10^7: Set($MaxAttachmentSize , 10000000); Obviously, the MIT setup has that set to 512KB instead. Regards, Ken -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T