On Thu, Feb 07, 2013 at 09:32:50AM +0000, Nick Fennell wrote: > I think that'll be configured on the Queue as a 'Subject Tag'
The Subject Tag controls [rt3 #12345], not the phrase of the email address. -kevin > On 7 Feb 2013, at 01:25, joegrace13 <[3]jgr...@photodex.com> wrote: > > When ever a ticket is replied to this phrase appears: > > ----------------------------------- > On 2/6/13 6:02 PM, "Helpdesk Support" <[4]hel...@mycompany.com> wrote: > ----------------------------------- > > I want to change this (perhaps to the users name or email address) but I > cannot for the life of me find what controls that wording. I can't find > "Helpdesk Support" in any of the config files. > > Can somebody point me in the right direction?
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