On 02/10/2013 12:10 AM, Martin Wheldon wrote: > Hi, > > To answer part of my own question I see the default life cycle can be > found in RT_Config.pm. > Looks like my best option may be to copy the default over to > RT_SiteConfig.pm and modify it there?
Yes. You may wish to lock down the ability to reject with a custom right. Read more about lifecycles here: http://bestpractical.com/rt/docs/latest/customizing/lifecycles.html http://bestpractical.com/rt/docs/latest/RT_Config.html#Lifecycles -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
