Good morning, I am very new to RT and just getting my feet wet.
Is it possible to define workflows where a ticket is assigned to someone, then once they perform an action, have it automatically assigned to someone else? So a ticket comes in for access to system A, it is assigned to the business unit manager, once they perform an action "close" or whatever, then it is assigned to the security, then finally the server team to grant access. Essentially I am trying to create an documented process for an approval chain. Is something like this possible or am I better off going a different route? Thanks. -- Kevin Holleran Master of Science, Computer Information Systems Grand Valley State University Master of Business Administration Western Michigan University SANS GCFA, SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP "Do today what others won't, do tomorrow what others can't" - SEALFit "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle
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