On Wed, Feb 20, 2013 at 01:37:42AM +0000, Thomas Lau wrote: > > Does anyone know how to show all CC email address on the ticket itself > when email out? >
what do you mean by CC: permanent ticket/queue CC or CC filled when responding/commenting a ticket? -> permanent ticket Cc are visible on "People" box on the ticket display page -> respond/comment Cc are visible in ticket history, in this respond/comment headers as RT-Send-CC what do you mean by showing it? In RT ticket or in outgoing e-mail? -> in RT: see above -> in outgoing e-mail, for permanent ticket/queue Cc, you can't, RT send mail to them using Bcc and the To: header just show that it is sent to "Ticket Ccs" -> in outgoing e-mail, for respond/comment Cc, you show them in the Cc header -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:[email protected] - http://www.easter-eggs.com -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
