After the first approval ticket is approved the parent ticket status is changed to open.
How can we change this behaviour? it seems to be built into the approval process of RT and not a scrip. We want to trigger a ticket creation after the parent ticket is opened. We had previously created a scrip to not open the parent ticket until all dependants were resolved, but after getting the approval process working it is now opening the parent and creating the new ticket after the first approval. Our process is not to create the last ticket until all approvals are completed. Can you point me to place where this can be changed -- View this message in context: http://requesttracker.8502.n7.nabble.com/Open-parent-after-all-Approvals-tp52826.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T