Should have searched more first I guess.... Looks like this is what I need. http://bestpractical.com/rt/docs/4.0/RT_Config.html#CheckMoreMSMailHeaders
I don't see this option in my configs - would be nice if the docs showed the version these config settings first appeared in, though I suppose I could grep change logs for that too. Even so would be kind of nice. -Rob On Thu, Feb 21, 2013 at 10:07 AM, Robert Nesius <[email protected]> wrote: > > I'm running on RT 4.0.4. I thought I had this problem licked - but > recently noticed the ticket system is sending me emails that have extra > new-lines in them. > > I've reproduced this by: > * Creating a ticket via email > * Adding a reply to the ticket in RT - the email I receive is formatted > correctly and is formatted as plaintext > * I then respond to THAT email (Client = Outlook 2007, Format = Plaintext) > and the response from the ticket system has added extra line-breaks to the > message. > > Is there a patch for this or has this been fixed in a newer version? I'm > not wanting to stop and upgrade RT right now. I'll do some more > digging/searching but thought I'd poke my head in here and ask first. > > Thanks in advance for any help. > > -Rob >
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