On Thu, Feb 21, 2013 at 10:25:41AM -0500, Portfolio Aid wrote: > After doing some digging, I realized that 'new' is the default Ticket id > assigned during > ticket creation and that the user is supposed to be directed to > Display.html if the ticket is > successfully created. Looking at the source of Display.html, I realized it > was calling > LoadTicket($id) during it's initialization where $id is set to 'new'. But > it is doing this > before actually calling the Ticket create function and that is why the > error gets reported. > Removing that line results in me generating the ticket successfully.
You should compare your Display.html to a vanilla one from git or a tarball. The LoadTicket($id) call happens in the else block of a statement which checks if $id eq 'new' so you shouldn't be getting into that block. https://github.com/bestpractical/rt/blob/stable/share/html/Ticket/Display.html#L138 -kevin
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