On 02/21/2013 03:29 PM, Jenny Martin wrote: >> I've dug into this. Are you by chance using Oracle for the RT database? >> If not, are you explicitly setting the $WebSessionClass option to >> Apache::Session::File? >> > > Thanks for investigating. Yes, we are using Oracle. WebSessionClass is > default, which is commented out.
On Oracle, RT defaults to using Apache::Session::File instead of storing sessions in the database (for historical reasons). If you're up for it, try switching to Apache::Session::Oracle. 1) Install it: sudo cpan -i Apache::Session::Oracle 2) Add this line to your /opt/rt4/etc/RT_SiteConfig.pm: Set($WebSessionClass, "Apache::Session::Oracle"); 3) Restart Apache This should fix your problem. If you experience other issues, you can revert back to the original behaviour by commenting out or removing the line you added to RT_SiteConfig.pm above and restarting Apache again. Let us know how that works. Thomas -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
