On Thu, Feb 21, 2013 at 1:58 PM, Thomas Sibley <[email protected]>wrote:
> On 02/21/2013 09:07 AM, Thomas Simmons wrote: > > Hello, > > Just wanted to send a follow up. I'm really stumped one this and I > > really am open to any ideas. > > The information you sent is great, but for anyone to start to help, > you're also going to need to provide detailed logs from RT and possibly > AD. Since you're on an ancient RT version and not using a standard LDAP > auth solution for newer versions, I suggest you also provide the list > with the two customized files you noted. > > > Hello, I'm not sure what changed, but "create on email" is consistently working. I am still having a problem with users not being creating when assigning someone as a requestor (using their email) or when a user tries logging into the web interface. I have attached some log snippets of these three things occurring, along with my RT_SiteConfig.pm. This is specifically confusing (from create on login): Feb 22 13:23:02 helpdesk RT: Autocreated authenticated user tcuser () (/opt/rt3/share/html/Callbacks/LDAP/autohandler/Auth:24) Feb 22 13:23:02 helpdesk RT: FAILED LOGIN for tcuser from 192.168.100.191 (/opt/rt3/share/html/autohandler:251) I then check MySQL and see this user was in fact, not created. Thank you for your help. Create on email (Working) Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::CurrentUser /opt/rt3/lib/RT/CurrentUser.pm 218 Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeUserInfo called by RT::User /opt/rt3/lib/RT/User_Overlay.pm 192 with: Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: [email protected], Name: [email protected], Password: , Privileged: 0, RealName: "Test A. User" Feb 22 14:08:05 helpdesk RT: RT::User::LookupExternalUserInfo called with baseDN "cn=Users,dc=internal,dc=example,dc=com" and filter "sAMAccountName= [email protected]" by RT::User /opt/rt3/lib/RT/User_Local.pm 394 Feb 22 14:08:05 helpdesk RT: RT::User::LookupExternalUserInfo : cn=Users,dc=internal,dc=example,dc=com sAMAccountName= [email protected] => EmailAddress: , Name: , RealName: (/opt/rt3/lib/RT/User_Local.pm:563) Feb 22 14:08:05 helpdesk RT: RT::User::LookupExternalUserInfo called with baseDN "cn=Users,dc=internal,dc=example,dc=com" and filter "mail= [email protected]" by RT::User /opt/rt3/lib/RT/User_Local.pm 394 Feb 22 14:08:05 helpdesk RT: RT::User::LookupExternalUserInfo : cn=Users,dc=internal,dc=example,dc=com [email protected] => Address1: , Address2: , EmailAddress: [email protected], ExternalAuthId: tauser, ExternalContactInfoId: CN=Test A. User,CN=Users,DC=internal,dc=example,DC=com, Gecos: tauser, Name: tauser, Organization: , RealName: Test A. User, WorkPhone: (/opt/rt3/lib/RT/User_Local.pm:563) Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::User /opt/rt3/lib/RT/User_Local.pm 403 Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeUserInfo returning Address1: , Address2: , Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: [email protected], ExternalAuthId: tauser, ExternalContactInfoId: CN=Test A. User,CN=Users,DC=internal,dc=example,DC=com, Gecos: tauser, Name: tauser, Organization: , Password: , Privileged: 0, RealName: Test A. User, WorkPhone: (/opt/rt3/lib/RT/User_Local.pm:412) Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 196 Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 563 Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 563 Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:08:05 helpdesk RT: About to think about scrips for transaction #43219 Feb 22 14:08:05 helpdesk RT: About to think about scrips for transaction #43220 Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::CurrentUser /opt/rt3/lib/RT/CurrentUser.pm 218 Feb 22 14:08:05 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:08:05 helpdesk RT: About to think about scrips for transaction #43221 Feb 22 14:08:06 helpdesk RT: About to think about scrips for transaction #43222 Feb 22 14:08:06 helpdesk RT: About to think about scrips for transaction #43223 Feb 22 14:08:06 helpdesk RT: About to think about scrips for transaction #43224 Feb 22 14:08:06 helpdesk RT: About to think about scrips for transaction #43225 Feb 22 14:08:06 helpdesk RT: About to prepare scrips for transaction #43225 Feb 22 14:08:06 helpdesk RT: Found 4 scrips Feb 22 14:08:07 helpdesk RT: About to commit scrips for transaction #43225 Feb 22 14:08:07 helpdesk RT: < [email protected]> #3155/43225 - Scrip 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:252) Feb 22 14:08:07 helpdesk RT: < [email protected]> sent To: [email protected] (/opt/rt3/lib/RT/Action/SendEmail.pm:283) Feb 22 14:08:07 helpdesk RT: About to think about scrips for transaction #43226 Feb 22 14:08:07 helpdesk RT: < [email protected]> #3155/43225 - Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:252) Feb 22 14:08:07 helpdesk RT: < [email protected]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264) Feb 22 14:08:07 helpdesk RT: < [email protected]> #3155/43225 - Scrip 15 NotifyByEmailOnCreate (/opt/rt3/lib/RT/Action/SendEmail.pm:252) Feb 22 14:08:07 helpdesk RT: < [email protected]> sent To: [email protected],[email protected](/opt/rt3/lib/RT/Action/SendEmail.pm:283) Feb 22 14:08:07 helpdesk RT: About to think about scrips for transaction #43227 Feb 22 14:08:07 helpdesk RT: Ticket 3155 created in queue 'General' by tauser (/opt/rt3/lib/RT/Ticket_Overlay.pm:756) Feb 22 14:08:13 helpdesk RT: RT::Date used date::parse to make 1970-01-01 18000 Feb 22 14:08:30 helpdesk RT: RT::Date used date::parse to make 1970-01-01 18000 Feb 22 14:09:28 helpdesk RT: RT::Date used date::parse to make 1970-01-01 18000 Feb 22 14:10:03 helpdesk RT: About to think about scrips for transaction #43228 Feb 22 14:10:03 helpdesk RT: About to prepare scrips for transaction #43228 Feb 22 14:10:03 helpdesk RT: Found 2 scrips Feb 22 14:10:03 helpdesk RT: About to commit scrips for transaction #43228 Feb 22 14:10:03 helpdesk RT: < [email protected]> #3155/43228 - Scrip 10 (/opt/rt3/lib/RT/Action/SendEmail.pm:252) Feb 22 14:10:03 helpdesk RT: < [email protected]> sent To: [email protected] (/opt/rt3/lib/RT/Action/SendEmail.pm:283) Feb 22 14:10:03 helpdesk RT: About to think about scrips for transaction #43229 Feb 22 14:10:50 helpdesk RT: RT::Date used date::parse to make 1970-01-01 18000 Create when added as a watcher (Not Working) Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::Ticket /opt/rt3/lib/RT/Ticket_Overlay.pm 1350 Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 563 Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:02:46 helpdesk RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt3/local/lib/RT/Authen/ExternalAuth.pm 682 with: Comments: Autocreated when added as a watcher, Disabled: , EmailAddress: [email protected], Name: [email protected], Privileged: , RealName: [email protected] Feb 22 14:02:46 helpdesk RT: Attempting to get user info using this external service: Feb 22 14:02:46 helpdesk RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: Autocreated when added as a watcher, Disabled: , EmailAddress: [email protected], Name: [email protected], Privileged: , RealName: [email protected](/opt/rt3/local/lib/RT/Authen/ExternalAuth.pm:665) Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 563 Feb 22 14:02:46 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:02:51 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 563 Feb 22 14:02:51 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:02:51 helpdesk RT: Failed to create user [email protected]: Could not set user info (/opt/rt3/lib/RT/User_Overlay.pm:617) Feb 22 14:02:51 helpdesk RT: Could not load create a user with the email address '[email protected]' to add as a watcher for ticket 3090 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1424) Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::Ticket /opt/rt3/lib/RT/Ticket_Overlay.pm 1350 Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 563 Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:05:42 helpdesk RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt3/local/lib/RT/Authen/ExternalAuth.pm 682 with: Comments: Autocreated when added as a watcher, Disabled: , EmailAddress: [email protected], Name: [email protected], Privileged: , RealName: [email protected] Feb 22 14:05:42 helpdesk RT: Attempting to get user info using this external service: Feb 22 14:05:42 helpdesk RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: Autocreated when added as a watcher, Disabled: , EmailAddress: [email protected], Name: [email protected], Privileged: , RealName: [email protected](/opt/rt3/local/lib/RT/Authen/ExternalAuth.pm:665) Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 563 Feb 22 14:05:42 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:05:47 helpdesk RT: RT::User::CanonicalizeEmailAddress : called with "[email protected]" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 563 Feb 22 14:05:47 helpdesk RT: RT::User::CanonicalizeEmailAddress [email protected] => [email protected](/opt/rt3/lib/RT/User_Local.pm:346) Feb 22 14:05:47 helpdesk RT: Failed to create user [email protected]: Could not set user info (/opt/rt3/lib/RT/User_Overlay.pm:617) Feb 22 14:05:47 helpdesk RT: Could not load create a user with the email address '[email protected]' to add as a watcher for ticket 3090 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1424) Feb 22 14:07:46 helpdesk RT: RT::Date used date::parse to make 1970-01-01 18000 Create on login (Not Working) Feb 22 13:23:02 helpdesk RT: Autohandler called ExternalAuth. Response: (0, ExternalAuthPriority not defined, please check your configuration file.) Feb 22 13:23:02 helpdesk RT: Transaction->Create couldn't, as you didn't specify an object type and id (/opt/rt3/lib/RT/Record.pm:1481) Feb 22 13:23:02 helpdesk RT: Trying LDAP authentication Feb 22 13:23:02 helpdesk RT: RT::User::IsLDAPPassword Found LDAP DN: CN=Test C. User,CN=Users,DC=internal,DC=example,DC=com Feb 22 13:23:02 helpdesk RT: RT::User::IsLDAPPassword AUTH OK: tcuser (CN=Test C. User,CN=Users,DC=internal,DC=example,DC=com) (/opt/rt3/lib/RT/User_Local.pm:223) Feb 22 13:23:02 helpdesk RT: RT::User::IsPassword auth method IsLDAPPassword SUCCEEDED Feb 22 13:23:02 helpdesk RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt3/local/lib/RT/Authen/ExternalAuth.pm 682 with: Disabled: , EmailAddress: , Gecos: tcuser, Name: tcuser, Privileged: Feb 22 13:23:02 helpdesk RT: Attempting to get user info using this external service: Feb 22 13:23:02 helpdesk RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: , EmailAddress: , Gecos: tcuser, Name: tcuser, Privileged: (/opt/rt3/local/lib/RT/Authen/ExternalAuth.pm:665) Feb 22 13:23:02 helpdesk RT: Autocreated authenticated user tcuser () (/opt/rt3/share/html/Callbacks/LDAP/autohandler/Auth:24) Feb 22 13:23:02 helpdesk RT: FAILED LOGIN for tcuser from 192.168.100.191 (/opt/rt3/share/html/autohandler:251) RT_SiteConfig.pm # /etc/request-tracker3.6/RT_SiteConfig.pm Set($rtname, 'helpdesk.example.com'); Set($Organization, 'example.com'); Set($CorrespondAddress , 'rt'); Set($CommentAddress , 'rt-comment'); Set($Timezone , 'US/Eastern'); Set($DatabaseType, 'mysql'); # e.g. Pg or mysql Set($DatabaseUser , 'rtuser'); Set($DatabasePassword , 'super_duper_secret_password'); Set($DatabaseName , 'rtdb'); Set($WebPath , "/rt"); Set($WebBaseURL , "https://helpdesk.example.com";); Set($AuthMethods, ['LDAP', 'Internal']); Set($LdapExternalAuth, 1); Set($LdapExternalInfo, 1); Set($LdapAutoCreateNonLdapUsers, 0); Set($LdapAttrMap, {'Name' => 'sAMAccountName', 'EmailAddress' => 'mail', 'Organization' => 'company', 'RealName' => 'displayName', 'ExternalContactInfoId' => 'distinguishedName', 'ExternalAuthId' => 'sAMAccountName', 'Gecos' => 'sAMAccountName', 'WorkPhone' => 'telephoneNumber', 'Address1' => 'streetAddress', 'Address2' => 'streetAddress'} ); Set($LdapRTAttrMatchList, ['Name', 'EmailAddress'] ); Set($LdapEmailAttrMatchList, ['mail'] ); Set($LdapServer, 'ldap://dc1.internal.example.com'); Set($LdapBase, 'cn=Users,dc=internal,dc=example,dc=com'); Set($LdapFilter, '(objectclass=user)'); Set($LdapUser, 'cn=rtbind,cn=Users,dc=internal,dc=example,dc=com'); Set($LdapPass, 'super_secret_password'); 1; > > > -- > RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T >
-- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
