Hi all, This is kind of a weird one. We've had RT 3.6.5 up and running great for over three years (and version 2.something for probably 8 years before that) and just today we've seen a change in how emails to queue watchers come across.
Previously, any email RT sent out when a ticket was created, corresponded, etc., would appear to come from the person who initiated the action (the requester or commenter, etc.). But starting today (apparently), the email just appears to come from the queue address inside RT instead. (queuen...@rt.ourcompany.com<mailto:queuen...@rt.ourcompany.com>) I haven't changed any options through the web interface in quite a while, and the config files on the filesystem haven't changed in about a year. I'm leaning toward something changing in our corporate mail servers that has made it start dropping the header that RT is using to say who the email is from. Has this sort of thing happened to anyone else? -- Kendric Beachey ________________________________ This e-mail and any attachments may contain confidential material for the sole use of the intended recipient. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please contact the sender and delete all copies. Thank you for your cooperation.
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