On 3/1/2013 12:50 PM, Bunker, Robert wrote:
> An example would be a user who is communicating on a case CCing their
> co-worker on an update. I would prefer to have this person added to the case
> and remain on the case.
>
> I would also prefer to have any new people addressed as a "To" added to case
> on subsequent emails.
Please see my addon that handles this in a somewhat secure manner:
http://requesttracker.wikia.com/wiki/LoopIn
Could be improved (e.g., turned into a plugin), but does the job as it is for
us. Name
comes from the fact that people who forced me to write this kept saying
"looping in
<name>" in their messages :).
Regards,
Mark
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