Hello, Commandsbymail is working for us, but it does not work on the initial ticket submission via email.
Is this a known issue/feature, or did we possibly configure commandsbymail incorrectly? Thanks, William
-- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
