When a user sets a "Reminder", RT is sending out mail with the Subject line set to whatever description was used in the Reminder.
Example
Tue Mar 12 11:36:23 2013: Request 68 was acted upon.
Transaction: Ticket created by rcorbett
Queue: Lego_Tech_Notes
Subject: Reza will be on holiday rest of this week
Owner: rcorbett
Requestors:
Status: new
Ticket <URL: http://rt.dkp.com:8080/Ticket/Display.html?id=68 >
Is this happening because a script is being called? Perhaps.........
11<http://rt.dkp.com:8080/Admin/Global/Scrip.html?id=11> On transaction, add
any tags in the transaction's subject to the ticket's
subject<http://rt.dkp.com:8080/Admin/Global/Scrip.html?id=11> TransactionCreate
On Transaction Extract Subject Tag Blank
If so, I would assume I toggle this OFF to prevent such mail?
[ARC]<http://www.arcproductions.com/>
Ray Corbett Technology Projects Manager
p: 416.682.5200 x5232 | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.com<http://www.arcproductions.com>
<<inline: image001.gif>>
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