Some of my users have pointed out that once a ticket is resolved and they put up a comment it gets treated as a correspondence and then many things, including the re-opening of a ticket, occurs.
Even though the script condition is on correspondence and they put up a comment the system seems to convert the type to correspondence. Is this by design or is there a setting we need to redo? Thanks Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - [email protected]
