On Tue, Mar 26, 2013 at 02:09:51PM -0400, Mark Komarinski wrote: > I'm writing here while I do my own investigation due to time constraints. > > I got a request from a set of RT users to get the ticket contents in > a file that can be parsed to categorize the ticket purpose. Setting > aside the fact that custom fields would have prevented this, if > there's a snippet of code out there that can extract that > information from a given ticket, I think I can build the rest. > > Anyone else run into this situation? > > -Mark > > -- > Mark Komarinski [email protected] > Manager http://ritg.med.harvard.edu > Research IT Group > Harvard Medical School >
Hi Mark, I think the REST interface can do what you want: http://requesttracker.wikia.com/wiki/REST Regards, Ken
