On Tue, Mar 26, 2013 at 10:42 PM, Kevin Holleran <[email protected]> wrote: > Perhaps I will make the group just an AdminCC. I do not necessarily want > everyone in the group to have elevated privileges on the queue (which I > think i can manage) or to receive a message/notification on every queue.... > > Thoughts on this approach?
I didn't fully understand first part of the question where you ask about API, but basicly you either grant rights to a group directly, eg go to queue's group rights page and grant rights to a group rather than privileged or other more generic groups, or you make a group queue's Cc/AdminCc and do rights granting via roles. You can do combination of both. As you guessed using Cc/AdminCcs roles on queues changes who recieves notifications. I recall code that allows you to set up scrip to notify ticket Ccs, but don't notify ticket's queue Ccs. However, I can not find it in our repo. So both variants are good. Pick what suits your case more. > -- > Kevin Holleran > Master of Science, Computer Information Systems > Grand Valley State University > Master of Business Administration > Western Michigan University > SANS GCFA, SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP > > "Do today what others won't, do tomorrow what others can't" - SEALFit > > "We are what we repeatedly do. Excellence, then, is not an act, but a > habit." - Aristotle > > > On Tue, Mar 26, 2013 at 2:36 PM, Kevin Holleran <[email protected]> > wrote: >> >> Hello, >> >> I need to tie a group to a queue. I have a queue called CC - Dev & a >> group called Dev. I need a way to tie the Dev group to the Queue. I >> assigned the proper rights to Dev on the queue, is there a way to query this >> from the queue in a perl script? A way to say 'Enumerate all the groups, >> pass in to Queue->HasRight(Group, someRightIAssigned)'? Or is it easier to >> create a custom field on the queue that only an admin can change (then how >> do I populate it with the current groups?) >> >> Thanks. >> >> -- >> Kevin Holleran >> Master of Science, Computer Information Systems >> Grand Valley State University >> Master of Business Administration >> Western Michigan University >> SANS GCFA, SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP >> >> "Do today what others won't, do tomorrow what others can't" - SEALFit >> >> "We are what we repeatedly do. Excellence, then, is not an act, but a >> habit." - Aristotle > > -- Best regards, Ruslan.
