RT-Users, We're running 4.0.10 and use rt-mailgate. Our end-users don't use the web-based interface to RT and rely on e-mail to respond/reply to tickets.
However, we're finding that users are more frequently using multiple e-mail addresses. On occasion they'll respond to an RT-generated e-mail with an e-mail address not associated with the ticket or their RT account. Is there a way to associate multiple e-mail addresses with a single user account in RT, perhaps via a plugin? This way, a user can respond to a ticket with e-mail addresses A, B or C without worrying about the response being rejected. (Creating multiple users and assigning them all to each ticket isn't a good working solution for us.) Suggestions are appreciated, please let me know if you need more information. Thank you!
