Hi, You can not set group as owner of a ticket.
On Tue, Mar 26, 2013 at 9:29 PM, Kevin Holleran <[email protected]> wrote: > Good afternoon, > > I want to assign a ticket to a group. Do I need to do this with AdminCC or > can I do it by setting the owner in the ticket object? > > my ($child_id, $child_TransObj, $errorMsg) = > > $child_ticket->Create( > > Queue => $queue, > > Subject => $queue . ' -> ' .$ticket->Id . ' > : ' . $ticket->Subject, #same as above. > > Parents => $ticket->Id, > > Requestor => $mail, > > Owner => $group_id > > ); > > > > Thanks. > > -- > Kevin Holleran > Master of Science, Computer Information Systems > Grand Valley State University > Master of Business Administration > Western Michigan University > SANS GCFA, SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP > > "Do today what others won't, do tomorrow what others can't" - SEALFit > > "We are what we repeatedly do. Excellence, then, is not an act, but a > habit." - Aristotle -- Best regards, Ruslan.
