On Tue, Apr 02, 2013 at 01:17:33PM +0000, Mirko Spuntarelli wrote: > I am trying to set up Request Tracker 4 and I have customized with > business hours, sla and > lifecycle. All I would you like to know if is it possibile to extract > timestamp for my custom > ticket status when the status has changed from a condition to another? For > example: report how > many hours the ticket as been in stall, or to store the date\time the > ticket has been put in > stall and then when it has been reopened. Obviously in my case, the stall > condition, is a > custom Ticket Status. The picture here attached will explain it better... > highlighted you will > find date\time datas I need.
Those are Transactions of a Status type. You can iterate them with perl code (in fact, someone earlier today posted loops for looking through transactions during a debugging session) or you can go in the DB if that's easier to pull into an external reporting tool. -kevin
pgpD3QEjlGwC7.pgp
Description: PGP signature
