Hi, Guys I got a problem when I query the DB for ticket history data. When I do this operations on rt web, the DB Tickets table as followed:
1. create two tickets 193729 193730 id EffectiveId Status ------ ----------- ----- 193729 193729 new 193730 193730 new 2. merge 193729 into 193730. 193729's status becomes resolved id EffectiveId Status ------ ----------- ----- 193729 193730 resolved 193730 193730 new so in STEP II, status of merged ticket became "resolved" But if this, because ticket can be created with new, open or resolved status, and if there's no any status change before merging, the status of merged ticket couldn't be known logically. so we can't get the exact history data, although the case should hardly exist. Could it be considered as a bug or defect for change(remove this feature or add a status change record in transactions table)? Thanks Yuming Zhu