Can any one tell me what I am doing wrong to have Due date on the dash to back
date to 3 months when doing below
Thanks and Regards
________________________________
From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>
To: RT User List <rt-users@lists.bestpractical.com>
Sent: Monday, 1 April 2013, 16:52
Subject: [rt-users] SLA calculation issue Resolve Due date
Hi I have SLA configured as below but when I apply S4 and reply due date is
getting calculated correctly but the Resolve due date is been calculated in
reverse that is backdated 3 months. What is that I am doing wrong
'S4' => {
StartImmediately => 0,
BusinessHours => 'Support',
Response => { RealMinutes => 60*24*28 }, # four
real weeks
Resolve => { RealMinutes => 60*24*28*3 }, #
three real mounths
Thanks and Regards
