2013/4/3 Coen Boef <[email protected]> > Hi list, > > We have started a project to implement RT as our primary ticket management > system (with which we hope to replace TOPdesk > *http://www.topdesk.com*<http://www.topdesk.com> > ). > There is one issue which I cannot solve by myself and I hope the list can > help. > > We are an ISP, offering managed services to our customers. Customers can > send requests via mail and we use our current ticketing system to link an > incoming email to a customer based on the requestor’s email address. So > here’s the first issue for us. I cannot find a way to solve this. My idea > is to group these requestors together in a group with the customer name, > which leads to the next issue which is that the managed services (or > servers) should be linked to the customer as well. As I see it now, there’s > no way (by default or extension) to link these three (ticket, asset and > customer) together. > > Can somebody please help us out here? I hope I overlooked something on the > RT wiki and somebody has already solved this in the past, or that somebody > can give me some pointers as to where to start. > > Thanks in advance for your help > > Kind regards, > > Coen Boef > > > >
Did you have a look at Custom Fields for Groups? -- Bart G.
