Hello Gary! The better way it´s to dump your database. After that, you need to upload to the new server, and finaly use the comand make upgrad database. I upgrade my server from 3.6.0 to 4.0.10. Works like a charm.
2013/4/5 Gary Mason <[email protected]> > Hi, > > I have inherited an RT 3.6.7 system with around 300,000 tickets in it, > taking up about 40GB of disk space. > > The hardware this runs on is getting on a bit, and response times are now > getting to the frustratingly slow point. > > I have a new server (Debian Squeeze) on which I have managed to get RT > 4.0.7 up and running via backports PPA. I have managed to include all the > configuration and scrips from the existing system, and have created a few > tickets in order to be able to demonstrate the updated UI/reporting/graphs > etc to the helpdesk team. People here are impressed :) > > My problem is that I have been asked to migrate all the current tickets > over to the new system in order to retain history. I have next to no > postgresql knowledge and am at a loss as to how to do this. I have briefly > looked at the migration documents online, but I can't find anything that > resembles a "run this script, point it to the current and new > installations, cross your fingers and hold your breathe ..." type of > migration script that would be so useful. > > Is there anything that I can read, or can anyone offer some suggestions, > as to how I can get the ticket information from the current to the new > server ? > > Thanks, > Gary > -- Cumprimentos/Mit freundlichen Gruss/Best Regards Sergio Mesquita Phone: e-mail:[email protected] www.gmail.com ------------------------------------------------------------------------------
