On 9 Apr 2013, at 08:18, Craig Ringer <[email protected]> wrote:
> Hi all > > I'm increasingly finding it desirable to open correspondence with a client by > email and have the conversation tracked in RT. This is cumbersome enough to > do that I wonder if I'm missing something obvious. > > I can create a ticket in their name via the web ui, but that results in an > auto-acknowledgement email to them and doesn't send them a copy of the > request its self since they're presumed to have sent it. > > I can create it with me as requestor, add them as Cc, save, then delete them > from Cc and add them as requestor afterwards. That seems awfully convoluted, > though, and doesn't allow me to create a ticket in their name by email. Remember it's trivially easy to write scripts which forge email headers, in most environments. All you need to do is set the From: header to the user's email address, and RT will do the right thing with it. You can do this trivially using sendmail on the UNIX command line: $ /usr/lib/sendmail -t << EOF From: Barack Obama <[email protected]> To: [email protected] Subject: Fake email This email is not really from Barack Obama... EOF Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.
