Hi, This works now, my next question is:
Is it possible to replace the "Company Name" by the Queue name or a Custom Field on the ticket? Thank you, Charly ________________________________ De: Thomas Sibley <[email protected]> Para: [email protected] Enviado: martes, 9 de abril de 2013 16:17 Asunto: Re: [rt-users] From: on the outgoing emails On 04/09/2013 12:37 PM, [email protected] wrote: > Hi, > > I would like to have a specific From on the outgoing emails hiding the > name of the users. > > I would like to have something customized like this: > From: "Company Name" <[email protected]> > > I try this: > Set($FriendlyFromLineFormat, "\"Company Name\" <%s>"); > I get: > From: "Company Name" <"FirstName >LastName"@localdomain.localdomain> Try this: Set($FriendlyFromLineFormat, '"Company Name" <%2$s>'); the format string is a printf format, so you can choose which positional parameter to substitute using the standard conventions (N$ in front of the format type). Note I changed your Set() line to use single quotes to avoid escaping the double quotes and $.
