Ram, Then why not just create a search that pulls tickets based on your date and owner parameters and put it in a dashboard and have it go to the guy instead of giving him permissions that lets him muck around in tickets he doesn't own? Keeps the problems at a minimum.
Kenn Sent from my Windows Phone ------------------------------ From: Ram <ram0...@gmail.com> Sent: 4/12/2013 8:58 AM To: rt-users <rt-users@lists.bestpractical.com> Subject: Re: [rt-users] My Reminders On Thu, Apr 11, 2013 at 11:06 AM, Ram <ram0...@gmail.com> wrote: > > Anyone? > > > > > >> Ran into some unexpected behavior today - looking for insight. > >> > >> User1 owns a ticket and user2 set a reminder on the ticket - the > reminder > >> is owned by user2 AFAICT. User2 does not see the reminder in his 'my > >> reminders' module. > >> > >> Is that the expected behavior? > >> > >> > > > > Ram, > Kinda interested as to why someone other than the owner of the ticket > managed to even create a reminder. I would think the owner of the ticket > would not want other people messing with his ticket and only the owner > would control what happens to the ticket. However, be that as it may, when > a reminder ticket is created, I believe the OWNER of that tickets gets to > see the reminders on HIS tickets. > I may be wrong, but that's how I think it goes. > Kenn I have a manager who wants to keep an eye on a particular ticket one of his team-members owns so he can ensure it doesn't stagnate. What is the purpose of the 'Owner' drop down in the Reminders portlet on Ticket/Display.html?