Re: [rt-users] Script to Squelch Queue AdminCc's on Ticket Creation

[John Kelsh]

Alternately, is there any other way to stop a subset of the new ticket 
notifications being sent to Queue AdminCc's?

Thanks,
On 11/04/13 12:45 AM, John Kelsh wrote:
Hi All,

I've setup the following scrip to squelch Queue AdminCc's where the
requestor matches a pattern. The scrip seems to be functioning correctly
yet correspondence is still being sent to Queue AdminCc's.

Is anyone able to shed some light on where I'm going wrong here.

Thanks,


my $requestor = $self->TicketObj->RequestorAddresses;
my $pattern = 'somepattern';

if ( $requestor =~ m/$pattern/ ) {
     $RT::Logger->info( 'Requestor Address: '.$requestor.' matches
regex: '.$pattern.' squelching output to AdminCc\'s' );
     my @admincc = split( ', ',
$self->TicketObj->QueueObj->AdminCcAddresses );

     foreach ( @admincc ) {
         $self->TicketObj->SquelchMailTo( $_ );
         $RT::Logger->info( 'Squelched email to: '.$_ );
     }
}

return 1;