Thanks Kevin, I can't click on that link when it pops up (although since I was using a terminal I didn't realize it was a link to begin with), and using make initialize-database tells me it can't connect, access denied for user root. Is there anything else I'm missing? Thanks!
On Fri, Apr 12, 2013 at 6:47 PM, Kevin Falcone <falc...@bestpractical.com>wrote: > On Fri, Apr 12, 2013 at 02:42:30PM -0400, Jessica Reuter wrote: > > I'm trying to install RT on Linux, and I got all the dependencies to > work, used make install > > to install RT, and changed RT_SiteConfig.pm. But, I can't get the web > server set up properly. > > When I try to set it up by running /opt/rt4/sbin/rt-server, I'm told > that "RT couldn't connect > > to the database where tickets are stored" and "Connect failed access > denied for user > > 'rt_user'@''localhost' using password YES". > > > > Then, the program hangs, and I have control-C out of it. > > > > I changed my root user name and password in RT_SiteConfig.pm and > checked my permissions, but I > > can't figure out what's going on. If anyone could help me out, I'd > appreciate it. > > You appear to have skipped over the rest of that message: > > RT couldn't connect to the database where tickets are stored. > If this is a new installation of RT, you should visit the URL below > to configure RT and initialize your database. > > Look at the end of it, you'll see something like: > > HTTP::Server::PSGI: Accepting connections at http://0:8084/ > > which you can click on. > > Of course, the easier way to get your database set up is simply to > follow the manual portion of 6a in the readme and type > make initialize-database to set up your database. > > -kevin >