Hi, "Date: ..." you see in the history comes from email headers and RT doesn't change them. We wrote code to deal with this, but I don't know if it's in 4.0 or if it only would be in 4.2.
On Wed, Apr 17, 2013 at 3:46 AM, Pete Beebe <pete.be...@jibeconsulting.com>wrote: > Hello, > > I've noticed a discrepancy in the time displayed in the ticket body when > an transaction is entered via e-mail. Looking at the SMTP headers directly > from the RT GUI it shows the time as being correct in the "Received:" > sections of the header however the "Date:" field shows the time in GMT. > > Environment: > RT v 3.8.5 soon to be upgraded to latest version running on RHEL4 x32 > w/Apache, MySQL and FastCGI > > E.g. > > Correct time is: > Mon, 15 Apr 2013 17:57:38 -0700 as noted in the "Received" sections of the > mail header. > > Incorrect time shows as: > Tue, 16 Apr 2013 00:57:34 +0000 in the actual ticket Date: field of the > message body. > > What's confusing is that the transaction header shows properly: > > Mon Apr 15 17:25:51 2013 joe.schmoe - Ticket created > Then follows the CC:, Subject: and Date: where the date appears as GMT > instead of local time. > > The RT_SiteConfig.pm file config is set to: > > Set($Timezone , 'US/Pacific'); > > I checked the Linux server time config and it points to America\Los > Angeles using UTC. > > Where else can I look to ensure that this "Date:" field reports the > correct time zone? > > Thank you in advance for any pointers. > > ~Pete_Jibe > > Disclaimer: This electronic message may contain information that is > Confidential or legally privileged. It is intended only for the use of the > individual(s) and entity named in the message. If you are not an intended > recipient of this message, please notify the sender immediately and delete > the material from your computer. Do not deliver, distribute or copy this > message and do not disclose its contents or take any action in reliance on > the information it contains. > -- Best regards, Ruslan.