Yes, If you add a queue that is applicable to the search it will appear at the bottom of the selectable options on the Ticket search page.
From: [email protected] [mailto:[email protected]] On Behalf Of Cena, Stephen (ext. 300) Sent: Wednesday, April 17, 2013 2:35 PM To: [email protected] Subject: [rt-users] Accessing custom fields in Ticket Search I just did a demo to our service department & they are very interested in testing out RT as a way to track their calls. One thing that was brought up is the ability do perform searches across custom fields (example: they want to add serial numbers for our equipment to tickets & be able to search for them). Is there a way to do searches against custom fields via the web interface? If so, how? Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 [email protected] "Thank you for helping us help you help us all." --For email related issues, please contact [email protected]
