On 04/25/2013 12:56 AM, Marko Cupać wrote: > 99% of my requesters submit requests by e-mail from Outlook. Quite > frequently they send a request which is very long (dozen or so of > forwards and replies between them before it actually hits rt). It > results in messages in history window which are too large to display > (even when MaxInlineBody is raised significantly). So, staff member > needs to click "download - text/html" link in order to read the request, > but it is then displayed as html in browser, making it almost > impossible to read.
Just set $MaxInlineBody to 0 and content will always be displayed. http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxInlineBody
