Naresh, I believe there is a scrip in the RT wiki that uploads time to any and all parents of a child ticket. Perhaps, you could use that scrip as an example of how to update the tickets above the child and modify it to do the same for comments.
Kenn On Thu, Apr 25, 2013 at 4:28 PM, naresh reddy <nareshbt...@yahoo.com> wrote: > Hi all > I am kind of new to RT can you please suggest. > > > I am trying to develop a proof of concept to my company. I > have successfully installed RT with inbound and outbound email facility. > I am trying to explore the plugin CHILD/PARTEN-DEPENDS relationships. i > have installed the plugin. but when ever a child/depneded tickets is > commented, I cannot see the comments copied back to the parent ticket. > can you please suggest > > > Regards > NARESH > > > > > > >
