We are using RT 4.0.2, and are having problems with messages in recent Mac Mail (5.3) not threading properly. I modified our comment template to put "Re:" at the beginning of the subject, before the SubjectTag, and that helped, but has not entirely fixed the problem.
Is anyone else dealing with this, or have helpful suggestions about how to fix threading? -- Eleanor J. Piglet Evans, [email protected] Customer Support, (212) 741-4400
