On Thu, May 2, 2013 at 9:52 PM, Cena, Stephen (ext. 300) <[email protected]>wrote:
> ** > I'm going to be deploying another RT installation for our service > department here. One thing they would like is to have the ticket numbers > customized. What they'd like is for the current year to be prepended to > each ticket number, and then reset. So for 2013 it's be, say, 20131 - 2013n > and then next year have 20141 to 2014n and so on. > > Is something like this possible, or should I just tell them it's too > difficult? > It's too difficult. > > Stephen Cena > QVII > MIS/IT Dept > 850 Hudson Ave. > Rochester, NY. 14620 > 585-544-0450 x300 > [email protected] > "Thank you for helping us help you help us all." > --For email related issues, please contact [email protected] > > > > -- Best regards, Ruslan.
