Hello All, I'd like to add an "update ticket" or "quick comment" element to the ticket display so users of the webUI don't need to click Actions -> Comment|Reply to add an update, ideally this would be placed on the left hand side of the sceen under People. I've taken the 'Update ticket' code from html/Ticket/ModifyAll.html and added it to local/html/Ticket/Display.html but the pages fail to load and there are messages in the rt.log that "Global symbol requires explicit package name". I'm assuming this is because I need to add some callbacks to the code but I'm not familiar with them.
Can someone give me some pointers on how to get around this, and what's the proper way to submit the update? Thanks! -- Later, Darin
