Thomas, thank you very much!!! This is exactly what I was looking for. Also, I am happy to know that this limitation will be removed in 4.2.
Bye Cris Thomas Sibley wrote: Instead of doing the above, why don't you just keep it inside RT all along? 1) Copy text to forward into a new RT comment 2) Set the One-time Cc to the person receiving the forward 3) Uncheck all other recipients from the "Scrips and Recipients" box. This should be easier if you enable the $SimplifiedRecipients option. Then the "forward" will come from RT originally, only go to the one-time cc, and be recorded on the ticket. Any replies will end up as comments on the ticket (assuming your queue comment address and /etc/aliases is setup correctly). Less steps, less needing to go outside RT only to shove stuff back in. -- Cristiano Guadagnino Servizio Data Administration Bankadati S.I. Gruppo Credito Valtellinese Tel. +39-0342-522172
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
