Hi all, I want to use RT to track and most important make a history of all infrastructure problem like power out, hardware failure etc.
So what I'm intend to do is create a queue with special CF (custom field) and use the REST interface to extract information for our website. I've got a problem about the content, if I put the problem in the content of the ticket with REST it's hard to find it, and most important I can change it. So I think to put the problem in a CF, so that make very easy to find it through REST. But is they are any problem to create a CF with " large " content ? When I'm talking large is ~10-30 lines so ~500-2000 characters. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: [email protected] Heure local/Local time: mar 14 mai 2013 22:14:31 CEST -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
