When editing the search, click Advanced, and add
,'__CustomField.{Org}__'
to the end of the Format
Then save the search with a new name, and use it instead of the original in the
RT at a Glance
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Shane Vedvik
Sent: Saturday, May 18, 2013 12:21 PM
To: [email protected]
Subject: [rt-users] Adding custom field to RT at a glance's 10 highest priority
tickets I own section
Hi,
My instance of RT has a custom field called Org that contains a unique
organization id for the customer the ticket is for. I would like to be able to
add this field to the RT at a glance page in the 10 highest priority tickets I
own section as well as the 10 newest unowned tickets section. Does anyone have
any ideas on how to do this. When I click the edit links a list of fields is
shown, but my custom fields are not in the list.
Thanks.
Shane
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