I just tried this, it works! Thanks for your apply again.
This may be helpful for others, just share it:
I got two custom fields named as Customer and Contact. In Contact config
file, I set it basedon value to Customer( custom field id) via
SetBasedOn($id), then when I populate Contact values from External, I
returned Customer value as category to it.
push @res, {
name => $element->{'cont_name'},
description => $element->{'cont_email'},
sortorder => $i++,
category => $element->{'bcs_cust_Name'},
};
After completed this, just restart RT. Now you can check out the filter in
Contact field based on Customer. Hope this would be help.
On Tue, May 21, 2013 at 9:11 PM, Ruslan Zakirov-2 [via RequestTracker] <
ml-node+s8502n53941...@n7.nabble.com> wrote:
>
>
>
> On Tue, May 21, 2013 at 5:01 PM, Vodar <[hidden
> email]<http://user/SendEmail.jtp?type=node&node=53941&i=0>
> > wrote:
>
>> Thanks for your suggestion, Ruslan. Really helpful.
>>
>> Another question here, would this work between two Custom Fields which
>> are both using ExternalValues? Can I use another Custom Field's value in
>> ExternalValues config file?
>>
>>
> Should in theory, but I havn't checked.
>
>
>>
>> On Tue, May 21, 2013 at 5:57 PM, Ruslan Zakirov [via RequestTracker] <[hidden
>> email] <http://user/SendEmail.jtp?type=node&node=53940&i=0>> wrote:
>>
>>> Use based on and categories to select when to show value. Should work in
>>> 3.8 and 4.
>>>
>>> Ruslan from phone.
>>> 20.03.2009 6:16 пользователь "Aaron Guise" <[hidden
>>> email]<http://user/SendEmail.jtp?type=node&node=53935&i=0>>
>>> написал:
>>>
>>>> Hi All,
>>>>
>>>> I just wonder as I have a suggestion from our management whether it is
>>>> possible to have a custom field which is filtered by aselection made in an
>>>> earlier select box.
>>>>
>>>> For example say: I have one CF which is for Business Area and based on
>>>> the selection made here a second list will need to have values filtered and
>>>> specific to the specific business area.
>>>>
>>>> Would such a thing be at all possible?
>>>>
>>>> *Regards,*
>>>>
>>>> **
>>>> *Aaron Guise
>>>> 027 212 6638
>>>> *
>>>> *[hidden email] <http://user/SendEmail.jtp?type=node&node=53935&i=1>
>>>> *
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Community help: http://wiki.bestpractical.com
>>>> Commercial support: [hidden
>>>> email]<http://user/SendEmail.jtp?type=node&node=53935&i=2>
>>>>
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>
>>>
>>>
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>>
>>
>>
>> --
>> *Br*
>> *Vodar*
>> *It's not where you start -- it's where you finish that count.*
>>
>> ------------------------------
>> View this message in context: Re: Have filtered select custom field
>> options<http://requesttracker.8502.n7.nabble.com/Have-filtered-select-custom-field-options-tp37371p53940.html>
>>
>> Sent from the Request Tracker - User mailing list
>> archive<http://requesttracker.8502.n7.nabble.com/Request-Tracker-User-f3.html>at
>> Nabble.com.
>>
>>
>>
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>> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>>
>
>
>
> --
> Best regards, Ruslan.
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>
> ------------------------------
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--
*Br*
*Vodar*
*It's not where you start -- it's where you finish that count.*
--
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