I don't see SLA while creating tickets and I don't see them after creating tickets.
I'm kind of confused I hoping to find some tutorial on how to configure SLA for RT On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov <r...@bestpractical.com>wrote: > You should use more accounts to test. > Have you checked logs? > Do you see SLA CF on tickets? > Do you see SLA CF set on tickets? > > > On Wed, May 22, 2013 at 2:45 PM, Arun ragini <arunrag...@gmail.com> wrote: > >> yes I'm talking about SLA extension, >> >> I have gone through >> https://github.com/bestpractical/rt-extension-sla/blob/master/README >> >> after I create ticket and and own the ticket I don't get to see the Due >> date/time etc. >> >> My SLA config as follows >> >> %RT::ServiceAgreements = ( >> Default => '4h', >> QueueDefault => { >> 'General' => '4h', >> 'Clients' => '1d', >> }, >> Levels => { >> '4h' => { >> Resolve => { RealMinutes => 60*4 }, >> Response => { RealMinutes => 60*1 }, >> }, >> >> '2h' => { >> Response => { RealMinutes => 60*2 }, >> Resolve => { RealMinutes => 60 }, >> }, >> '1d' => { >> Response => { RealMinutes => 60*1 }, >> Resolve => { RealMinutes => 60*24 }, >> }, >> >> }, >> ); >> >> > > > -- > Best regards, Ruslan. > -- www.opensourcer.net
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