I'm having the hardest time binding RT to Active Directory. We've overcome some initial hurdles but we're stuck at this last part. I was hoping someone could help me diagnose this error. The initial user binds fine and my user is found but then it fails when it tries to authenticate. Thanks for the help.
[Fri May 24 21:31:20 2013] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:186) [Fri May 24 21:31:20 2013] [debug]: Calling UserExists with $username (david.neudorfer) and $service (My_LDAP) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:227) [Fri May 24 21:31:20 2013] [debug]: UserExists params: username: david.neudorfer , service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:439) [Fri May 24 21:31:20 2013] [debug]: LDAP Search === Base: ou=lb,DC=office,DC=lbox,DC=com == Filter: (&(objectClass=*)(sAMAccountName=david.neudorfer)) == Attrs: l,cn,st,mail,sAMAccountName,co,streetAddress,postalCode,telephoneNumber,sAMAccountName,physicalDeliveryOfficeName,sAMAccountName (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:469) [Fri May 24 21:31:20 2013] [debug]: Password validation required for service - Executing... (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:277) [Fri May 24 21:31:20 2013] [debug]: Trying external auth service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:153) [Fri May 24 21:31:20 2013] [debug]: LDAP Search === Base: ou=lb,DC=office,DC=lbox,DC=com == Filter: (&(sAMAccountName=david.neudorfer)(objectClass=*)) == Attrs: dn (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:186) [Fri May 24 21:31:20 2013] [debug]: Found LDAP DN: CN=David Neudorfer,OU=lb,DC=office,DC=lbox,DC=com (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:220) [Fri May 24 21:31:20 2013] [debug]: LDAP Search === Base: ou=lb,DC=office,DC=lbox,DC=com == Scope: base == Filter: (member=CN=David Neudorfer,OU=lb,DC=office,DC=lbox,DC=com) == Attrs: dn (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:256) [Fri May 24 21:31:20 2013] [debug]: LDAP group membership check returned 0 results (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:285) [Fri May 24 21:31:20 2013] [info]: My_LDAP AUTH FAILED: david.neudorfer (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:289) [Fri May 24 21:31:20 2013] [debug]: LDAP password validation result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:456) [Fri May 24 21:31:20 2013] [debug]: Password Validation Check Result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:281) [Fri May 24 21:31:20 2013] [debug]: Autohandler called ExternalAuth. Response: (0, Password Invalid) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:16) [Fri May 24 21:31:20 2013] [error]: FAILED LOGIN for david.neudorfer from 10.0.4.59 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:753) -- View this message in context: http://requesttracker.8502.n7.nabble.com/Active-Directory-and-RT-tp54021.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
