On Wed, Apr 24, 2013 at 10:08:31AM -0700, Andrew Marosi wrote: > I'm following http://requesttracker.wikia.com/wiki/TimedNotifications > in efforts to setup a crude reminder based off a RT::Search::FromSQL > query however in the template it has 'RT-Send-Cc: [email protected]' and > that is not working when running the rt-crontool calling the template. > > I get an email as a watcher, but the email contains the RT-Send-Cc > line of code IN the subject line....What am I doing wrong? I've looked > at the logs in debug mode and included a scrubbed version below.
I'd guess that your RT-Send-Cc: isn't fully flush to the left of your template and as such RT thinks it is a folded Subject: line. You may find it easier to implement this type of thing using http://bestpractical.com/rt/docs/latest/rt-email-group-admin.html which allows you to send mail to an arbitrary group of users. This also avoids recording a comment and instead just sends the mail since your action is --action RT::Action::NotifyGroup --action-arg managers -kevin
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