Hi, I don't remember $self being ever available in Templates, instead of $self->CurrentUser use $Transaction->CurrentUser or just RT->SystemUser.
On Fri, May 31, 2013 at 12:43 AM, Cena, Stephen (ext. 300) <[email protected]>wrote: > ** > I have this template for when a ticket is stolen: > > To: { my $old_owner = RT::User->new( $self->CurrentUser ); > $old_owner->Load( $Transaction->OldValue ); > $old_owner->EmailAddress(); } > Subject: Ticket #{ $Ticket->Id() } taken by { $Ticket->OwnerObj->Name() } > > A ticket you owned: > > { $Ticket->Subject() } > > has been taken by { $Ticket->OwnerObj->Name()}. > > { $RT::WebURL }Ticket/Display.html?id={ $Ticket->Id } > > I've been using it since around RT 4.0.6 & all has been well. I'm > deploying a new 4.0.13 system & copied the Scrip and Template intot he new > system. When someone does a Steal, it works inside of RT but I get the > following error in the logs: > > [Thu May 30 20:20:45 2013] [info]: < > [email protected]> #4/148 - Scrip > 12 On Take (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285) > [Thu May 30 20:20:45 2013] [info]: < > [email protected]> sent Bcc: > [email protected] (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:316) > [Thu May 30 20:25:52 2013] [info]: Successful login for > [email protected] from IP-REDACTED > (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:758) > [Thu May 30 20:26:20 2013] [error]: Template parsing error: Can't call > method "CurrentUser" on an undefined value at template line 1. > > Stack: > [template:1] > [/opt/rt4/sbin/../lib/RT/Template.pm:479] > [/opt/rt4/sbin/../lib/RT/Template.pm:435] > [/opt/rt4/sbin/../lib/RT/Template.pm:363] > [/opt/rt4/sbin/../lib/RT/Template.pm:343] > [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:138] > [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69] > [/opt/rt4/sbin/../lib/RT/ScripAction.pm:226] > [/opt/rt4/sbin/../lib/RT/Scrip.pm:448] > [/opt/rt4/sbin/../lib/RT/Scrips.pm:234] > [/opt/rt4/sbin/../lib/RT/Transaction.pm:179] > [/opt/rt4/sbin/../lib/RT/Record.pm:1504] > [/opt/rt4/sbin/../lib/RT/Ticket.pm:3051] > [/opt/rt4/sbin/../lib/RT/Ticket.pm:3115] > [/opt/rt4/share/html/Ticket/Display.html:153] > [/opt/rt4/share/html/Ticket/autohandler:66] > [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:635] > [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] > [/opt/rt4/share/html/autohandler:53] > (/opt/rt4/sbin/../lib/RT/Template.pm:474) > What happened? > > > > -- > RT Training in Seattle, June 19-20: http://bestpractical.com/training > -- Best regards, Ruslan.
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
