Hi, we added a new state to our rt3.8.17 called "wcr" (Waiting for Customer Response to a question in the ticket).
Normally, if we reply to a customer ticket, we change the state from "open" to "wcr" while replying (Update.html). Is there a possibility to change rt/Ticket/Update.html (maybe with callbacks) by default that the status is set to "wcr" instead of "open" ? best regards Danny
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