Oh ok that's good. So to confirm if I wish to ensure a scrip runs last I could prefix the description with "z0 Description" or "z1 Description"? Naturally adding a number first would probably make it run before all the other scrips that start with alpha characters. Correct?
On 6 June 2013 13:09, Ruslan Zakirov <[email protected]> wrote: > > > > On Thu, Jun 6, 2013 at 11:06 PM, Landon <[email protected]> wrote: > >> Hello, >> >> As many of you know RTIR has three levels of tickets each with their own >> queue. Reports come into "Incident Reports", incidents are created in >> "Incidents" and investigations are created in "Investigations". I'm >> attempting to write a scrip that looks at the IP field of a ticket created >> in "Incident Reports" and searches for tickets in "Incidents". If it finds >> one (or more) it'll create a HasMember link. If it doesn't I might make it >> create an Incident with the text from the Incident Report. >> >> My question is when the scrips run the IP field appears to be empty at >> the time it runs. Is this normal? What order do things happen in RT and >> RTIR plugins? Can I tweak this order to ensure that the IP Custom Field is >> populated via lib/RT/Action/RTIR_FindIP.pm before a scrip runs? Is the >> only way to append the scrip to the end of RTIR_FindIP.pm? >> > > In RT 3.8 and 4.0 scrips are executed in order of description. You can add > digital prefix to description to adjust order. > > > >> Thank you. >> >> -- >> Landon Stewart <[email protected]> >> >> >> >> -- >> RT Training in Seattle, June 19-20: http://bestpractical.com/training >> > > > > -- > Best regards, Ruslan. > -- Landon Stewart <[email protected]>
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
