Hello,
I am currently migrating from RT 3.4.5-2 (2006) on Fedora Core 4 to RT 4.0.8 on
Centos 6.2. The reasons are many, including aging platform, move to
virtualization etc.
The new RT, like the old one, does external authentication through CAS (Central
Authentication Service). Basically users always initiate a support request
through the RT SelfServe website by authenticating with single sign-on
credentails (username, password).
The system generates a new user the first time the user logs in populates the
"Identity" Username and "Unix login" Username from their login credentials. On
the old system, loggin in for the first time also autogenerates an email by
concatenating the "Identity" with the email domain suffix ("@mydomain.com").
So for example, person with ID newuser, logs in for the first time, and their
Email field is populated with "[email protected]", and nothing needs to be
done from my end.
For some reason, it does not do this on the new system. I seem to recall some 7
years ago adding a hack to set this autocreation of the email field using the
username. I have searched but can't find anything and searched through the code
to see where/how it was implemented, but I am at a loss.
Does anyone know how this is done in RT 4.x? Other than putting it in manually,
I haven't been able to figure out how to do this. Thanks in advance.
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