Hi, To change what gets forwarded you should override forward action, not template.
On Tue, Jun 11, 2013 at 4:09 PM, globo <[email protected]>wrote: > Hi, > > Does anyone know if its possible to change the Forward template ? > > If I go to the Action Button and Select forward I enter a email address and > the email get sent with a attachment with the ticket details > > I would like to remove the attachment and just have the details of the > ticket attached. > > > > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Change-the-Forward-Template-tp54240.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > -- > RT Training in Seattle, June 19-20: http://bestpractical.com/training > -- Best regards, Ruslan.
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
